Return and exchange policy

If after your purchase you are not satisfied with an item, you have 30 days from the moment you receive your order to request a return. It's very simple!

Log in to your account: Request the return from the personal area of the website by logging in. Once you are logged in, click on My Orders.

Access the order on which you want to make the refund: Once in My Orders, access the order for which you wish to request a refund by clicking on "View order" of the order in question.

Select the garment(s) you wish to return: It is important not to make a mistake in the garments to be returned, once selected click on Confirm returns.

Return Approved: If everything is correct we will approve your return and you will be able to print your return request from Return Status in your personal area.

Free home delivery in Spain and Portugal: You can request free home pickup and we will send a carrier to pick up your package. If you are registered, log in to your account and then select Request return or click here, tell our carrier the day and time you want us to pick up the return. Print the label that SEUR will send you and include in the package the electronic ticket that we sent you in the mail when you placed the order and the approved return request that you will find in your personal area. Pack your items safely, in the original package if possible. The refund will be made in the same payment method used for the purchase. Transportation costs of the purchase will not be refunded.

Return by regular mail: You have up to 30 days from receipt of your order to request a return by mail. Pack your items securely, in the original package if possible, and include the approved return request. Send it via the means of transport of your choice to the following address: 

BYNIUMAALSHOP.COM - DEVOLUCIONES ONLINE

Alae Street, S.A.U.                          C/ Valdemorillo 22, 28925 Alcorcón, Madrid                          Spain

Please note that in the case of returns by postal mail, we will not accept COD or cash on delivery shipments and we will not pay return shipping costs. As soon as we receive your package in our warehouse, your return will be processed. The refund will be made in the same method of payment used in the purchase.

Changes at Byniumaal

We want your shopping experience to be completely satisfactory. We know that your needs may vary and sometimes you want to change a product. That's why we offer you a simple exchange process.

How to exchange?

If you wish to exchange an item you have purchased with us, follow these steps:

- Write to us at byniumaal@byniumaalshop.com

- Enter your name and surname, together with the order number and the item you wish to return.

- Once we have the aforementioned data, we will proceed to the exchange indicating all the necessary information with the other steps to follow.

Customer's right of withdrawal: You can cancel your purchase within 14 working days of receipt of the product. The conditions for doing so are the same as in the cases of returns described above. The consumer will be refunded the total amount of the purchase, i.e. the price of the product plus shipping costs. It is necessary to return the garments in its condition and labeled together with the purchase receipt and a withdrawal/return order. If the item is not returned in its original packaging, the good may suffer a depreciation. If you wish to exercise your right of withdrawal, you must inform us by e-mail: BYNIUMAAL@byniumaalshop.com. BYNIUMAALSHOP reserves the right to refuse returns communicated or sent outside the deadlines or items that are not in the same condition in which they were received by the customer.

When do I receive the refund?

Refunds will be made within a maximum period of 14 calendar days from the withdrawal. The refund will be made in the same way in which the payment was made, unless the consumer has expressly provided otherwise by detailing the means of payment through which he/she wishes us to make the refund.

Once the refund order has been processed, you will receive a confirmation email from our Customer Service with the details of the refund.

What do I do if the refund amount is not correct?

Please contact our Customer Service Department so that they can solve the incident as soon as possible in this email: BYNIUMAAL@byniumaalshop.com

Productos defective: if the customer receives a product that is not in accordance with the terms established in the Contract and shows signs of defect, you should contact the Customer Service Department of BYNIUMAALSHOP so that they can give you a solution. The reimbursement of those articles that indeed present tare or defect will be made in the same means of payment that was used when the order was made, the repair or replacement will be free for the consumer. This free of charge will include the necessary expenses incurred to remedy the lack of conformity of the products with the contract, especially shipping costs, as well as costs related to labor and materials. The seller is liable for any lack of conformity that becomes apparent within two years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.Before the consumer and user is bound by any distance or off-premises contract or any corresponding offer, the entrepreneur will provide the following information in a clear and understandable manner: where appropriate, the existence of after-sales assistance to the consumer and user, after-sales services and commercial guarantees, as well as their conditions.These guarantees will be applied taking into account the nature of the goods marketed on the website.

Claims

If you need to make any complaint, please send an email to our Customer Service or send us an email to this email address byniumaal@byniumaalshop.com or a letter to this address: Alae Street, S.A.U.  con domicilio en la C/ Valdemorillo 22, 28925 Alcorcón, Madrid, including the data related to your incident. We will contact you as soon as possible to solve the incident and inform you of the existence of a European Union Online Dispute Resolution Platform which you can access through the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

Limitation of liabilities

BYNIUMAALSHOP (Alae Street, S.A.U.  con domicilio en la C/ Valdemorillo 22, 28925 Alcorcón, Madrid ) is exonerated from any liability arising from:
Failures in the website due to force majeure, acts of God or other forms not attributable Alae Street, S.A.U.  con domicilio en la C/ Valdemorillo 22, 28925 Alcorcón, Madrid 
Technical and/or mechanical problems or viruses produced during the connection to the Internet, in the computer systems (software and hardware) or in the documents and electronic files stored in the computer equipment.
Access by minors to the contents included in the website, being the responsibility of their parents or guardians to exercise adequate control over the activity of children or minors in their care.
Alae Street, S.A.U.  con domicilio en la C/ Valdemorillo 22, 28925 Alcorcón, Madrid  is not responsible for the veracity, updating and legality of the contents of the pages that, in its case, are suggested by the company or that appear linked. Alae Street, S.A.U.  con domicilio en la C/ Valdemorillo 22, 28925 Alcorcón, Madrid  is exonerated from any liability to the user regarding the legal conditions of use and the contents of the different web pages suggested or linked by Alae Street, S.A.U.  con domicilio en la C/ Valdemorillo 22, 28925 Alcorcón, Madrid , being at the discretion of the user to accept them or not.
Alae Street, S.A.U.  con domicilio en la C/ Valdemorillo 22, 28925 Alcorcón, Madrid is not responsible for the communications that, including the name of BYNIUMAALSHOP, are not previously authorized by the same. For these purposes we inform that all communications relating to actions or calls to participate in any event related to the brand, will always be published on the official website or any of its official channels on social networks in which the BYNIUMAALSHOP brand is present.

Intellectual Property

©Alae Street, S.A.U.  con domicilio en la C/ Valdemorillo 22, 28925 Alcorcón, Madrid All rights reserved. All the information contained in this website, its graphic design as well as its source code constitute a work whose intellectual property belongs to Alae Street, S.A.U.  con domicilio en la C/ Valdemorillo 22, 28925 Alcorcón, Madrid  Internet users who access this wesite can view the information contained in it and make downloads or private reproductions on their computer system, provided that the elements reproduced are not subsequently transferred to third parties or installed on a server connected to the Internet or a local computer network. The distribution, modification, transfer, public communication and any other act that has not been expressly authorized by the holder of the exploitation rights are prohibited. The infringement of any of the aforementioned rights may constitute a violation of these provisions, as well as an offense punishable under Articles 270 and following of the current Penal Code. BYNIUMAAL® and its logos are registered trademarks of Alae Street, S.A.U.  con domicilio en la C/ Valdemorillo 22, 28925 Alcorcón, Madrid  Any use of them is strictly prohibited without the express authorization of the owner. byniumaalshop.com is a domain name registered by Alae Street, S.A.U.  con domicilio en la C/ Valdemorillo 22, 28925 Alcorcón, Madrid domain names may not be used in connection with any products or services other than those of Alae Street, S.A.U.  con domicilio en la C/ Valdemorillo 22, 28925 Alcorcón, Madrid , and may not be used in any manner that is likely to cause confusion among our customers or discredit Alae Street, S.A.U.  con domicilio en la C/ Valdemorillo 22, 28925 Alcorcón, Madrid 

Modification of Conditions

BYNIUMAALSHOP (Alae Street, S.A.U.  con domicilio en la C/ Valdemorillo 22, 28925 Alcorcón, Madrid ) reserves the right to modify the present Conditions at any time, being the Conditions in force at the moment the user visits the website or places an order. This does not include those cases in which by law or decision of government agencies are required to make changes retroactively, in which case, any changes will also affect orders already placed.

Applicable law and jurisdiction

These Terms and Conditions are subject to Spanish law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.