Shopping at Byniumaal is very easy. Follow these steps:
Choose the section and the garment you are interested in by clicking on the image or the size you want. In the product sheet of the item, choose both the color and the size and click on the button "Add to bag "Once added, you can continue shopping through the "Continue shopping" button on the screen or you can finalize the purchase by clicking on the "Go to bag" button that appears in the shopping cart where you just added an item. Carefully review all the items added to the basket. If there is anything to modify, it is time to do so.Identify yourself as a registered user, or register as a new user, if you are not previously registered in Byniumaalshop.com.Indicate which is the shipping address of your purchase. Select a payment method (payment by credit card or PayPal payment).click on the button "Finish order "Once the payment process is confirmed, a summary of the purchase will appear on the screen, which you can print. In addition to this payment confirmation screen, a copy of the payment confirmation will be automatically sent to the email address you are registered with. It is important to know that this is not the order confirmation, we will send you a new email when your order leaves the warehouse. To see the status of your order you can visit the "My account" section, once you are logged in as a registered user.
Countries in which the online store sells
We deliver orders in Spain (Peninsula and Balearic Islands) and the rest of the EU countries. For deliveries outside the EU please ask us
On-line and off-line pricing
The prices in the online store do not necessarily match the prices in high street stores around the world. The applicable price will be the price indicated on the website at the time of placing the order.
Stock replenishment
If you want to locate a product from the online store in one of our high street stores, write down the product reference, available in each of the product cards, in the "description" tab and consult your usual store.
Receive communications from Byniumaal
To receive commercial information about our brand, as well as the online store, you must leave your email address in the corresponding section of the site, called "Subscribe to our Newsleter to receive news". If you want to unsubscribe from our commercial communications, access the section "My account", if you are registered in Byniumaal and request the unsubscription of commercial communications. If you are not registered, follow the link "Unsubscribe" that appears at the bottom of all our commercial communications. In both cases the unsubscribe request may take a few days to become effective. If you are interested in requesting a change of e-mail address, you have to make a new registration.
Password problems
If you are already registered in the online store and you do not remember your password to access your personal account, you only have to request a new one from "Remember password". We will send you an e-mail to the e-mail address you registered with to tell you how to proceed.
Order status
If you have placed an order online and want to know the status of your order, go to the "My account" section, then "My orders", where you will see a list of all your purchases.
Product availability
If you have placed an order online and unfortunately we do not have the product, you will be informed by email of the lack of availability and we will proceed at the time to refund the amount of the product and shipping costs if any. Returns of items purchased in the online store can be done in 3 ways:
Free home collection
Return by mail
More information here
Defective or incorrect item
If you have received an item in poor condition or it does not correspond to the one you ordered, please send an email to our Customer Service Department including the details of the order in which you received the item. We will contact you as soon as possible to solve the incident. Remember that we will not process these incidents through high street stores, but exclusively through the online channel.
Claims
If you need to make any complaint, please send an email to our Customer Service or send us an email to this email address byniumaal@byniumaalshop.com including the details of your incident. We will contact you as soon as possible to solve the incident. We also inform you of the existence of an Online Dispute Resolution Platform of the European Union which you can access through the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EShttps://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
Shipping costs of an order
Shipping costs are free: For purchases over 175 € in SPAIN and PORTUGAL or 275€ in the rest of the countries in shipments to the delivery address that you indicate.
General issues
Payment
Accepted forms of payment
We accept payments by Visa, Visa Electron and Mastercard debit and credit cards. Also through the Paypal System. The payment method will be chosen at the end of the purchase process, at the time of payment. Any fraudulent charge in our online store on a credit card must be reported immediately to Byniumaal through Customer Service so that we can take appropriate action.
My card is not accepted
Check in detail all the data entered to verify that there are no errors. Likewise, check the expiration date of the card. Remember that there are bank cards that do not accept online payments and that many cards have a spending limit that, once exceeded, blocks purchases. In addition, for anti-fraud security reasons, we do not accept cards from certain countries where we do not serve merchandise from our online store.
Invoice in the name of my company
At the stage of the purchase process where we ask you to give us your billing information, you will find a box where you can ask us to issue an invoice. In this case, it is necessary that you fill in the data we ask you, in the name of the company on which you want to generate the invoice. The invoice will be available in pdf format for download in the "My account" section.
Payment security
In byniumaalshop.com you can shop online with peace of mind because we have put a lot of effort to ensure that all transactions are secure and that your personal data is always safe. The data is transmitted in SSL encrypted form. Also, please note that Byniumaal online store does not store, in any case, your bank details, not having access to them at any time, since the payment is developed directly on a payment gateway of the bank.
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